Return & Refund Policy
We want you to be happy with your purchase! If you’re not satisfied with your order, please contact us, and we’ll do our best to help.
Returns & Exchanges
- Proof of Purchase: A valid receipt or order confirmation is required
- Condition: Items must be unused, in original packaging, and in resellable condition
- Return Window: Items can be returned within 7 days of the purchase date in accordance with Ontario’s Consumer Protection Act.
To request a return or exchange, please contact us by email or phone with your receipt number
Refunds
Once we receive your return, we will inspect the item and notify you of the refund status. If approved:
- Refunds: Will be processed to the original payment method within 5-10 business days
- Delayed Refunds: If the refund is delayed, please check with your bank or contact us so we can sort it out with our payment provider (Square)
Contact Us
If you have any questions about our return and refund policy, reach out to us:
Email: thecatsbark1@gmail.com
Address: 572 Dundas Street, London, ON